Privacy Policy

Your privacy is very important to Riverview Hotel Singapore. To help protect your privacy, Riverview Hotel Singapore (“us,” “we” or “our”) created this Privacy Policy as a demonstration of our commitment to the privacy of our online customers (“you” or “your”); it describes the information we may collect online and how that information may be used.

Personal Information

To provide you a better customer experience, Riverview Hotel Singapore may gather, retain and/or utilize information about you during the course of providing services, products, and information. This information is collected when you provide it through voluntary registrations on our sites and in certain promotions, contests or sign-ups.

Your personally identifiable information (such as your name, address, telephone number, billing information, credit card information or e-mail address) will not be collected on this website unless you provide it voluntarily. This information will be used only for purposes for which it was collected, such as sending you information about our company and products. It also allows us to better tailor content to visitors’ needs and have a better overall understanding of the customers visiting our web sites.

Riverview Hotel Singapore will not collect sensitive information about you such as race, political beliefs, religion or health-related issues. However, this information may be required in certain circumstances where we are providing you with specialized services (i.e. access requirements for disability).

When visitors visit our site, clickstream and other data may be collected and analyzed at an aggregate level to aid in understanding visitor trends and needs; none of this information will be reviewed at an individual level.

Tracking Information

Anonymous information may be collected through the use of various technologies, including cookies. For example, we may measure visitor volume on our websites, but do so in ways that keep the information anonymous. This anonymous data, also known as “clickstream data”, may be used to analyze trends and statistics so that we can provide a better customer experience.

Cookies are small files that a website installs on your hard drive. Cookies enable our web server to recognize your computer, which allows our websites to tailor content to better match your interests and preferences. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website. You can set your browser to notify you before you receive a cookie, giving you the choice to decide whether to accept it. You can also set your browser to block cookies altogether. However, if you do so, your ability to use this website may be impaired.

Using and Sharing of Information

We do not give or sell your personally identifiable information to third party organizations without your consent. We may share your information with agents and/or contractors of Riverview Hotel Singapore in connection with services they perform that enable us to provide better online services to you. As an example, personal information may be used for purposes of administering our business activities, providing customer service and making available other services and products to our customers and prospective customers. Our agents and contractors are required to maintain your information in the strictest confidence. We may store and process personally identifiable information to better understand your needs and how we may improve our services and products. Your information may be used to contact you via email or electronic direct mail (EDM) about important changes to our website, new services and products, hotel promotions and special offers.

Confidentiality and Security

Riverview Hotel Singapore will take reasonable precautions to protect your personally identifiable information from loss, theft, misuse or alteration. Credit card information collected on our websites is protected by secure server software which encrypts data sent via the internet. This information is hashed, or scrambled, en route and decoded once it reaches our website. Other e-mail that you send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send your personal information or credit card numbers to us through an unsecured email.

Except as otherwise provided in this Privacy Policy, we will keep your personally identifiable information private and will not be shared with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) to protect our rights or property or (c) to our third-party vendors for specialised functions (such as mailing houses and printing companies). In such cases as outlined in point (c), we have acquired an undertaking from our third-party vendors to comply with applicable privacy legislation to ensure that they do not use any personal information disclosed to them beyond the scope of our contract with them.

Links to Third Party Websites

This website may contain links to other websites. These links are provided to you only as a convenience, and the inclusion of any links does not imply endorsement of the linked website(s) by Riverview Hotel Singapore. Riverview Hotel Singapore is not responsible for and does not warrant the suitability, accuracy, privacy practices or content of such websites.

Minors

We do not seek to obtain nor do we wish to receive personally identifiable information directly from minors. If a minor provides us with personally identifiable information, we encourage a parent or guardian of that child to contact us to have this information removed from our records and to unsubscribe the minor from future communication from us.

Your Consent

By using our website, you consent to our collection and use of your personally identifiable information as described in this Privacy Policy. Riverview Hotel Singapore reserves the right to change or update this Privacy Policy, or any other policy or practice of Riverview Hotel Singapore, at any time. Changes to our online privacy policies and procedures will be posted on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes or updates will be effective immediately upon posting to the website.

Access to Records

In the interests of protecting the privacy of every customer of Riverview Hotel Singapore, we will need to verify your identity in the strictest manner should you request details of any personal information held by Riverview Hotel Singapore. To do so, we may need to call you or require your current name and address (including any former addresses) and/or a copy of identification such as a valid driver’s license, passport or national identification card.

We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include all personal information about you which is held in our databases and records.

For legal and administrative reasons, Riverview Hotel Singapore may also store records containing information in our archives. You may seek access to the archived records held by Riverview Hotel Singapore. However, we may charge you for the cost of providing access to our records in accordance to your access request.

Correcting, Updating or Deleting Your Information

Do drop us an email request at feedback@riverview.com.sg if you would like to correct, update or delete personal information retained by us, or inform us of your desire not to receive future communications from us.

Contact Riverview Hotel Singapore

If you have any questions or concerns regarding our Privacy Policy, please contact us via the following mediums:
• Telephone: +65 6732 9922
• Facsimile: +65 6349 4830
• Email: feedback@riverview.com.sg
• Mail: Riverview Hotel Singapore, 382 Havelock Road, Singapore 169629

© 2014 Riverview Hotel Singapore. All rights reserved