Faster Guest Services at Riverview Hotel Singapore
2 May 2012, Singapore – Riverview Hotel Singapore has adopted HotSOS (Hotel Service Optimisation System), one of the most widely used customer management system, to increase the staff response time to guests’ requests for an enhanced the experience during their stays.
The hotel staff will now receive improved communications with alerts via their smartphones to take immediate action whenever there is a guest request, e.g. extra pillows or towels, replace a faulty bulb or call for porter service, etc.
HotSOS automates preventive maintenance, service orders and guest requests in an easy-to-use, internet-based application.
The system also tracks response time and the period taken to complete the task, thereby boosting staff efficiency and accountability. It enables the staff to be on the pulse of hotel operations and guests can enjoy the experience they expect.
With a faster response time, there are also added benefits, such as improved guest satisfaction and greater productivity.
About Riverview Hotel Singapore (www.riverview.com.sg)
Situated along the historic Singapore River, Riverview Hotel is an affordable 4-star hotel for Business and Leisure travellers. The hotel is conveniently located near the Central Business District (CBD) and popular local Business, Meeting, Shopping, Entertainment and Leisure Venues. While the hotel’s range of services and facilities, including the Executive Club Lounge, Business Centre and Swimming Pool, accommodates your business and leisure needs, you can enjoy a mesmerising panoramic view of the iconic river or city skyline from the comfort of our 476 rooms. Whether you are in Singapore for Business, Meeting or a Holiday with your family and friends, you will always find a comfortable and memorable stay at Riverview Hotel along the Singapore River – the tranquility of Waterfront Accommodation and Dining in a cosmopolitan city.
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